Customer support
1 Questions you might have about your order
1.1 How long does shipping take?

First class and Free shipping can take anwhere from 2 to 5 days depending on where you live.

Priority Mail is usually 2 to 3 days.

Orders placed before 4pm will go out the same day. Orders after 4pm will go out the next business day.

All orders have a tracking number that will be sent to the email on file with us.

1.2 What days are you open?

Our website is open 24/7 for your shopping pleasure.

Our Ashland Ky store is open for pickup from 10Am to 6pm Monday through Saturday. We close promptly at 6pm so do not be late or you will have to pick up your order the next day.

Our phone lines are open at 10:15. This lets us get web orders that come in overnight ready before pickup. The phone lines close at 5pm so we don't have last minute orders and everyone who has ordered can pick up on time.

1.3 Are you open on Sunday?

No. Our staff has been working overtime to meet the needs of our customers through this tough time. We wanted to give everyone a day to recharge.

Keep watching our District 4 Vapor TriState Facebook page for any updates to times and days we will be open.

1.4 How do I place a in store pick up order?

You will have a option for in store pickup at our Ashland Ky location in the shipping section at checkout. 

Pickup hours are 10am to 6pm Monday through Saturday. We close promptly at 6pm so do not be late or you will have to pick your order the next day.

If you can't be here between those hours you can always have your order shipped to your home. We do have a free shipping option for orders over $25 at checkout.

1.5 Why was credit card payment declined?

Be sure your billing address is the same address tied to your credit card.  Our credit card processor uses this to authenticate the purchase.  If you are not sure contact your credit card provider to find out what address your card is tied to.  If you are using a pre-paid card make sure it is registered online and tied to a address or it will not work on our website.  

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